Terms and Conditions
1. About Us
1.1 This website www.topline-shop.co.uk is owned and operated by Topline Electronics Limited, a company registered in England and Wales under company number 02030344 with its registered office at Unit A8 Ropemaker Park, Diplocks Way Industrial Estate, Hailsham, East Sussex, BN27 3GU. VAT number 449 5185 17. Email: sales.north@topline.uk.net Telephone: 01772 617063
1.2 These are the terms and conditions for the products and/or services available to purchase via our website www.topline-shop.co.uk, whether you decide to purchase them by placing an online order or via telephone (“order”). Any products or services we provide under the Order are subject to these terms and conditions, as well as our privacy policy found at https://topline-shop.co.uk/privacy.asp.
2. Your order and contract with us
2.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.
2.2 In the unlikely event that the goods are no longer available, or that we have made a pricing error, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.
2.3 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods. Whilst goods may be shown assembled, they may require assembly by you.
2.4 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual products.
2.5 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
2.6 This contract is covered by English law.
2.7 By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.
2.8 The contract is our entire agreement. No previous statements or representations that we have made to you form part of the contract unless they are written into it. This includes samples, drawings, advertising, catalogues and other promotional or descriptive material.
2.9 You confirm that except where such information is already apparent from the context of the transaction, we have provided you with the following information prior to the formation of the contract between us and you: a) the main characteristics and description of the products and services (with particular emphasis on product variation from sample/ descriptions and uniqueness as set out further in these terms and conditions; b) our identity and contact details; c) the total price for the products and/or services including taxes or, if the nature of the products and/or services is such that we price cannot be calculated in advance, the manner in which it will be calculated; d) where applicable, all additional delivery charges or, where such charges cannot be calculated in advance, the manner in which they will be calculated; e) where applicable, the arrangement for payment, delivery and the time by which we undertake to provide the services; f) our complaints handling policy; and g) our legal duty to supply our products and/or services that are in conformity with the contract.
2.10 If we send you an invoice prior to arranging delivery of the products it is your responsibility to make sure that you review the invoice for any discrepancies. If you proceed with your order based on an invoice that we create this will be your confirmation that the invoice is correct.
3. How to place your order
3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. If you prefer to order by telephone, you can do so by calling 01772 617063.
3.2 Delivery charges will be shown prior to placing your order.
3.3 You will be required to pay for the products and/or services in full at time of ordering. We may change prices for our products and services at any time unless you order has already been accepted.
3.4 We use secure payment facilities for online purchases. You can pay for your products and/or services by Visa, MasterCard, or American Express.
3.5 Promotional prices only apply during the period stated.
3.6 All prices quoted on our website are in UK pounds and do not include Value Added Tax, this will be applied at the checkout stage of your order current rate.
3.7 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
3.8 Once your order is complete, we will notify you of the dispatch date.
3.9 If you are a consumer, you may only place your order if you are at least 18 years of age.
4. Delivery & Carriage Charges
4.1 Products will normally be dispatched from our warehouse within 1-2 working days from our acceptance of your order and any estimated dispatch date is an estimate, which can change without notice. Any estimated dispatch date is an estimate which can change without notice. Dispatch may be delayed in accordance with point 4.13.
4.2 We will deliver goods within 2-3 working days of dispatch. Deliveries may be delayed in accordance with point 4.13.
4.3 Depending on quantity ordered your order may arrive in more than one delivery.
4.4 Currently we only offer delivery to mainland UK only. This does not include the Scottish Highlands, Scottish Islands, Ireland, Northern Ireland, Channel Isles, Isle of Wight or the Isle of Man.
4.5 We will deliver the goods to the premises you specify on your order. You must be at the address to accept delivery of your order, which will normally between 9:00am and 6:00pm Monday-Friday. We will not accept responsibility for loss or damage if you instruct the delivery company to leave the products unattended.
4.6 Most of our products are relatively weighty items and you may be required to assist the driver in offloading your order.
4.7 Disposal of packing materials is your responsibility.
4.8 If there is no one to accept the order on the scheduled delivery date the goods may be returned to the warehouse, and we reserve the right to charge you an additional re-delivery charge.
4.9 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery if the carriers are able to make the change. This will delay your delivery.
4.10 Please check the goods on delivery - any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or ourselves within two working days of delivery of the items.
4.11 If the goods are lost or damaged in transit, please report this to us promptly.
4.12 Deliveries are made to a ground floor entrance only and on the condition that there is reasonable access for the safe and prompt delivery of the goods. You should tell us about any special requirements when you place your order.
4.13 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible; however, we cannot be responsible where this causes a delay or failure in delivery your products and/or services.
4.14 Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the Company.
4.15 We will arrange for the services to be provided to you, as set out in the order.
4.16 We will supply the services to you, with reasonable skill and care based on our confirmed dates. We can amend the services if it is necessary to comply with the law, or if the changes do not affect the nature and quality of the services.
4.17 You agree to cooperate with us and comply with any provisions contained in the order and our reasonable requests in order for us to be able to provide our services.
4.18 If we cannot supply the services because you have prevented us from doing so, we can stop supplying the services until you have rectified the matter at your own cost.
4.19 If we fail to deliver any products and/or services, our legal responsibility to you will be limited to the price that you paid to us for the products and/or services. We will not be legally responsible to you for non-delivery if you give us inadequate delivery or other instructions.
4.20 If we refuse to provide products and/or services (and this is not due to you breaching this contract), you may treat the contract as being at an end and we will reimburse you without undue delay. Alternatively, you may, instead of treating the contract as being at an end, specify a new delivery time or time period. If we continue to fail to deliver, you may treat the contract as being at an end and we will reimburse you without undue delay.
4.21 The risk of damage to the products or their loss passes to you on completion of delivery. Ownership of the products passes when you have paid us for them in full. Until the ownership passes to you, we will still own the products.
5. Cancellation and returns
5.1 This policy does not apply to goods ordered by businesses which are exempt from the Distance Selling Regulations, or the following goods which are exempt from the right to cancel
• Any bespoke items
For Trade and Business customers, please see section 8.
5.2 You can cancel your contract at any time up to 14 days after the day of delivery. To do this, please e-mail, fax or write to us. We are unable to accept cancellations by phone. You may not cancel your order once we have provided the services, as we will have already incurred manpower and costs in providing the services to you.
5.3 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
5.4 If you cancel, you must return the goods within 14 days of cancellation, complete with the original packaging to us and/or our supplier (or any other UK address specified by us), at your own expense. You must ensure that the goods are packaged adequately to protect against damage. Regardless of the return reason, all items sent back to us must be accompanied by a unique returns number which you can obtain by emailing sales.north@topline.uk.net or by calling 01772 617063 (option 1).
5.5 You may properly examine the goods for 14 days however you may not return any goods that have been installed unless they are faulty. For exempt goods please see point 5.1.
5.6 If you fail to return the goods following cancellation, we shall be entitled to deduct the cost of recovering the goods from you or for the cost of replacement goods. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
5.7 We will refund all monies paid to us by you less any costs due under this contract. Please see point 5.1 for exemptions.
5.8 Any order that is bespoke and packaged specifically to an order is non-refundable as we are not able to re-sell such bespoke products. Products that are ordered from a supplier at the specific request of a customer are also non-refundable unless there is a fault with the product.
5.9 We may cancel your order at any time before we begin the provision of the services or the delivery of the products if: a) the products are no longer in stock and we are unable to re-stock (if, for example, the products are discontinued); b) an event outside of our control set out in clause 7.2 continues for more than 14 days; or c) we need to make any changes or alterations to services.
5.10 If we cancel your order under sub-clause 5.9 and you have already paid for the products or services, the payment will be refunded to you within 14 days. If we cancel your order, the cancellation will be confirmed by us in writing. This cancellation policy does not affect your legal rights – for example, if products and/or services are faulty or miss-described.
5.11 We will not be held liable for fitters’ fees or any other professional trades persons fees due to late, damaged or lost deliveries.
5.12 We are not liable for any loss earnings due to late, incorrect or lost deliveries.
6. Faulty Goods / Guarantee
6.1 If there is a problem with the products and/or services, please notify us by e-mail or in writing providing details of the problem. It’s helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the products and/or services for inspection. We deal with the matter in accordance with your legal rights.
6.2 All goods are covered by a manufacturer’s warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty.
6.3 The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected.
6.4 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods may not be dispatched until the original goods have been received at our warehouse and checked. The cost of returning products to us is your responsibility, however we will refund your reasonable postage costs providing that the products are found to be faulty. If the products are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.
6.5 Within this time scale we will replace defective products free of charge, at our discretion, providing that you have returned to us any faulty products upon request.
6.6 If an item is no longer available, we will offer an alternative. However, our liability will be to replace the faulty products only and we are unable to guarantee an exact match. In this instance, you will have the option of a refund.
6.7 Where we replace faulty products you are responsible for their disposal if they have not previously been returned to us.
6.8 We are unable to guarantee and exact colour match due to the nature of the products.
7. Liability
7.1 The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.
7.2 We do not accept liability for any consequential loss of profit or indirect losses and our total legal responsibility to you under the contract will not exceed the price of the order. You should therefore not book installation of the products and/or services until you have received them and inspected them.
8. Trade or Business Customers
The following conditions apply to orders placed by Trade or Business Customers:
8.1 Orders may not be cancelled except with our mutual agreement and having been confirmed in writing by a director of our company. We reserve the right to make cancellation and/or re-stocking charges.
8.2 Claims for missing or damaged items must be made in writing within 2 working days of delivery.
Website Terms and Conditions
These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.
Website access
1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.
Use of website
1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.
1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
Website uptime
1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time, but we shall not be obliged to provide such notice.
Visitor provided material
1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non-confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.
1.7 When using this website, you shall not post or send to or from this website any material: (a) for which you have not obtained all necessary consents; (b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom; (c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.
Links to and from other websites
1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website, you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed: (a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing; (b) you do not misrepresent your relationship with this website; and (c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
Disclaimer
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times, we do not guarantee that all material is accurate and, or up to date.
1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
Exclusion of liability
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.
1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.