FAQs
Need answers fast? Search through our FAQ below
Do you ship internationally?
Currently we only offer delivery to mainland UK only. This does not include the Scottish Highlands, Scottish Islands, Ireland, Northern Ireland, Channel Isles, Isle of Wight or the Isle of Man.
Do you have a physical shop?
Not in the traditional sense, but we do offer a collection option at our warehouse reception in Much Hoole, near Preston. Not having a physical shop allows us to pass on the savings to our customers and means you get your products cheaper.
Do you have a catalogue?
We do. However, the products listed on the site have at least as much information and as many pictures as a brochure and in most cases far more. If you need further information on a product, please email us at sales.north@topline.uk.net or call our dedicated sales team on 01772 617063 (option 1) from 8am to 5pm Monday to Friday.
What payment methods can I use?
For online purchases, we accept Visa, MasterCard and American Express.
I need to change something on my order. How can I do that?
If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.
Which courier service do use for delivery?
TNT
How can I track the status of my order?
If you want to track the status of your order, please contact us at sales.north@topline.uk.net or on 01772 617063 (option 1) and ask for the consignment number.
When will my order arrive?
Most orders take up to 1-2 business days to process, although this can vary. All orders received after 2pm on Friday will begin processing the following Monday. Please note, business days do not include weekends or major holidays. During promotional or holiday periods, orders may take a bit longer to process. You should receive an email once your item has shipped.
How do I return my Item?
Full details of how to notify us that you would like to return an item can be found in our Terms and Conditions. When returning an item you will need a unique returns number which you can obtain by emailing sales.north@topline.uk.net or by calling 01772 617063 (option 1). We recommend all return packages are sent with a trackable, insured service, ensuring items are well packaged, as we cannot take responsibility for items damaged or lost in transit. The cost of returning products to us is the responsibility of the customer. However, we will refund your reasonable postage costs providing that the products are found to be faulty.
Cancellation/Refunds
If you wish to cancel your order, please email us on sales.north@topline.uk.net as soon as possible. We will cancel your order so long as it has not already been shipped. Items that have already been shipped cannot be cancelled and any unwanted items will have to be returned to us. For more information, please see our Terms and Conditions
Received a damaged item?
We kindly ask that you inspect your delivery as soon as it arrives. If there are any faults or missing items, please email sales.north@topline.uk.net within 24 hours or call 01772 617063 (option 1) and our dedicated sales team will help resolve the issue.
Is your website secure?
Yes. On any page where we ask you to enter your address, phone number or credit card information, we use a secure socket layer (SSL) to encrypt and protect your data. Please see our Privacy Policy for more information.
If your questions haven’t been answered above, please contact us. Our team are on hand to answer any questions you may have.